Production Support

Job Summary

We are looking for a skilled and motivated Production Support Engineer with 4–6 years of experience in supporting production applications hosted on Unix/Linux environments. The ideal candidate should have strong hands-on expertise in Linux, SQL, and Shell Scripting, along with basic knowledge of AutoSys job scheduling.

The candidate will be responsible for monitoring production systems, troubleshooting application and database issues, managing batch job execution, and ensuring application availability and stability. Experience with ServiceNow, Jira, Confluence, and ITIL processes will be an added advantage.

Roles & Responsibilities

• Provide 24x6 production support for applications hosted on Unix/Linux environments.
• Monitor Linux-based production systems to ensure high availability, stability, and performance.
• Troubleshoot and resolve system, application, database, and infrastructure-related issues within defined SLAs.
• Develop, maintain, and execute Linux Shell Scripts to automate routine operational activities.
• Monitor, manage, and troubleshoot AutoSys batch job scheduling and execution.
• Use SQL Developer to analyse, troubleshoot, and optimise database queries.
• Perform routine database checks and ensure data accuracy and integrity.
• Coordinate with development and infrastructure teams to resolve production and UAT issues.
• Manage incidents, service requests, and change-related activities using ticketing tools.
• Maintain technical documentation, incident updates, and resolution procedures using Confluence and Jira.
• Follow established ITIL processes and participate in continuous improvement initiatives.

Mandatory Skills

• 4–6 years of experience in Production/Application Support.
• Strong hands-on experience in Unix/Linux environments.
• Good knowledge of SQL and database troubleshooting.
• Hands-on experience in Linux Shell Scripting.
• Basic working knowledge of AutoSys job scheduling and batch monitoring.
• Experience in production monitoring, incident management, and troubleshooting.
• Ability to provide rotational shift support.