Product Technology Manager

Answer technical questions on Reliable products submitted by telephone and email

Perform technical training for Reliable personnel

Assist with creation and maintenance of technical documentation

Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products

Provide technical presentations to industry associations, customers, specifying engineers, and end users

Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters

Provide input on new products and product improvements

Troubleshoot Reliable products

Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.)

Directly support sales force as necessary

Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor

Performs other duties as directed

Ability to solve complex technical problems

Outstanding attention to detail and accuracy

Strong customer service, interpersonal, and collaboration skills

Possesses strong commitment to a team environment while working well independently

Excellent written and oral communication skills

Detailed understanding of NFPA standards and FM Global Loss Prevention Data Sheets

Extensive knowledge of all types of fire sprinkler systems as well as design and installation practices

Ability to safely operate a pickup truck /trailer combination in excess of 15,000 lbs

Ability to interpret construction drawings and specifications

Strong presentation skills, including the ability to present to large groups

Proficient in Microsoft Office Software and AutoCAD

Extensive national travel by ground or air – up to 50% domestic travel

Ability to be punctual and attend work on a regular and consistent basis

Regular travel by car, truck, and air

Ability to occasionally lift parts with weights up to 50 lbs

Operate and maintain valve demonstration trailer

Associates degree in fire protection, mechanical technology or equivalent experience

5+ years in fire sprinkler system design and installation