Product Support Specialist

Job Description

Essential Functions

Required Skills/Experience

• 1 year of prior experience in website content management
• Bachelor’s degree or equivalent training
• Familiarity with DealerOn proprietary technology
• Exceptional organizational and time-management skills, including the ability to manage client emails, maintain an organized calendar, coordinate follow-ups, and oversee case workflows to drive timely and efficient resolution.
• Strong conflict resolution and interpersonal skills, with the ability to identify, de-escalate, and manage complex client or business relationships while providing expert guidance during joint calls
• Ability to work effectively under pressure and handle change quickly and efficiently
• Maintain good attendance and punctuality
• Experience with Salesforce
• Strong verbal and written communication
• Ability to thrive in a fluid environment

Preferred Skills/Experience

• 2 year of prior experience in website content management
• Basic Knowledge of HTML and CSS
• Familiarity with a dynamic environment
• Project management experience
• TaskRay or similar project management platform experience

The targeted salary range for this position is $50,900 - $72,850.

• The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.

Perks and Benefits

• Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:
• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account
• DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work ). A successful candidate must pass a background check as a condition of joining the team.

About DealerOn

Requirements

• 1 year of prior experience in website content management
• Bachelor’s degree or equivalent training
• Familiarity with DealerOn proprietary technology
• Exceptional organizational and time-management skills, including the ability to manage client emails, maintain an organized calendar, coordinate follow-ups, and oversee case workflows to drive timely and efficient resolution.
• Strong conflict resolution and interpersonal skills, with the ability to identify, de-escalate, and manage complex client or business relationships while providing expert guidance during joint calls
• Ability to work effectively under pressure and handle change quickly and efficiently
• Maintain good attendance and punctuality
• Experience with Salesforce
• Strong verbal and written communication
• Ability to thrive in a fluid environment
• 2 year of prior experience in website content management
• Basic Knowledge of HTML and CSS
• Familiarity with a dynamic environment
• Project management experience
• TaskRay or similar project management platform experience