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Product Support Specialist 1

Modernizing Medicine, Inc.
Remote, USA
Full-time
Junior · 1–2 years experience
Remote
Discovered 2 weeks ago

Full Job Posting

Your Role:

  • Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
  • Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
  • Provide consistent, professional, and high-quality client support to our client base.
  • Establish procedures to ensure client satisfaction and quality service delivery.
  • Communicate and collaborate across teams and departments to help resolve issues.
  • Replicate and document issues for further escalation.
  • Skills & Requirements:
  • Bachelor's Degree, preferred.
  • 1-2 years of related experience.
  • Manage/ field 25+ inbound calls per day.
  • Ability to work from 11 am - 8 pm EST (required)
  • If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week.
  • Demonstrated expertise in evaluating, troubleshooting, and following up on customer software application issues.
  • Experience in a medical practice and/or with an EMR is preferred.
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
  • Knowledge of bug tracking software such as Zen and Jira.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to effectively prioritize and manage time.
  • ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
  • United States
  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
  • PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Preferred Qualifications

  • Bachelor's Degree, preferred.

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