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Product Support, IT & Security Engineer

Wise Technical
England, GBR
Full-time
Mid
Onsite
Discovered 1 weeks ago
azurelinuxphppostgresqlpythonsql

Full Job Posting

Requirements

  • Key Responsibilities:
  • Product Support
  • Manage customer incidents and support requests
  • Troubleshoot issues
  • Escalate defects
  • Produce release notes and customer communications
  • Maintain support documentation
  • Product ownership & architecture
  • Own the technical architecture of our cloud platform
  • Design scalable, resilient and secure systems in Azure
  • Improve application structure, performance and reliability
  • Lead architectural decisions for new products and modules
  • Support API design, integrations and data flows
  • Cloud, DevOps & infrastructure
  • Design, build and maintain Azure infrastructure
  • Improve CI/CD pipelines and release processes
  • Implement infrastructure-as-code and automation
  • Improve monitoring, logging, alerting and observability
  • Own backup, disaster recovery and availability strategy
  • Security & governance
  • Own the platform security posture
  • Maintain ISO27001 and Cyber Essentials technical controls
  • Implement secure development best practice (OWASP, IAM, encryption, secrets management)
  • Support vulnerability management, patching and audits
  • Engineering excellence
  • Introduce and enforce coding standards and best practices
  • Lead code reviews and architectural reviews
  • Improve testing, QA and release confidence
  • Improve documentation and system visibility
  • Identify opportunities for automation and efficiency
  • Leadership & growth
  • Act as technical lead on new projects
  • Mentor and support other engineers
  • Shape technical roadmaps aligned to business goals
  • Support client-facing technical discussions when needed
  • Skills & Experience:
  • Strong backend engineering background (Python and/or PHP)
  • SQL (inc PostgreSQL) and data-driven systems
  • Linux production environments
  • Cloud infrastructure (Azure)
  • Designing and operating production systems
  • DevOps & cloud
  • CI/CD pipelines (GitHub, Azure DevOps or similar)
  • Infrastructure as Code (Azure)
  • Monitoring, logging and alerting
  • High availability and disaster recovery design
  • Secure system design
  • Identity and access management
  • Secrets management
  • Vulnerability management
  • Experience in regulated or audited environments

Responsibilities

  • Manage customer incidents and support requests
  • Troubleshoot issues
  • Escalate defects
  • Produce release notes and customer communications
  • Maintain support documentation
  • Own the technical architecture of our cloud platform
  • Design scalable, resilient and secure systems in Azure
  • Improve application structure, performance and reliability
  • Lead architectural decisions for new products and modules
  • Support API design, integrations and data flows
  • Design, build and maintain Azure infrastructure
  • Improve CI/CD pipelines and release processes
  • Implement infrastructure-as-code and automation
  • Improve monitoring, logging, alerting and observability
  • Own backup, disaster recovery and availability strategy
  • Own the platform security posture
  • Maintain ISO27001 and Cyber Essentials technical controls
  • Implement secure development best practice (OWASP, IAM, encryption, secrets management)
  • Support vulnerability management, patching and audits
  • Introduce and enforce coding standards and best practices
  • Lead code reviews and architectural reviews
  • Improve testing, QA and release confidence
  • Improve documentation and system visibility
  • Identify opportunities for automation and efficiency
  • Act as technical lead on new projects
  • Mentor and support other engineers
  • Shape technical roadmaps aligned to business goals
  • Support client-facing technical discussions when needed

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