Product Support Agent IV

The Property Account Manager (PAM) is a senior, client-facing role responsible for the overall health, performance, and strategic oversight of assigned mid to large ‑ size Resident Billing Services portfolios. The PAM serves as a primary point of accountability for resident billing execution, partnering closely with property leadership and cross ‑ functional internal teams—including Implementation, Billing Operations, Compliance, and Submetering—to ensure accurate, timely, and compliant billing aligned with contractual and SLA commitments.

This role supports mid to large sized portfolios or more complex clients, requires deep expertise in utility management and resident billing, advanced proficiency with RUM tools and reporting, and a consultative, solution ‑ oriented approach to client service.

The PAM proactively manages complex billing cycles, identifies and mitigates risk, drives resolution of escalated issues, and influences process improvements to reduce defects and improve outcomes at scale.

Strong analytical skills, attention to detail, and a service ‑ oriented mindset are essential, along with the ability to lead customer meetings, present insights, and guide clients through operational and billing decisions that support long ‑ term success.