Product Specialist (UAE National)

About This Role

Help AG is looking for a talented and experienced Product Specialist who will transform cybersecurity capabilities into scalable, revenue-generating managed services delivered through our Telco partners in the UAE. This role goes beyond traditional product management. The Product Specialist will shape how managed security services are designed, packaged, launched, and scaled through Telco channels — bridging technical capability with commercial success.

Responsibilities

• Drive the rollout and evolution of Telco-enabled managed security services such as DDoS, SASE, MDR, and WAAP.
• Act as the main product contact for Telco partners, aligning technical integration, operations, and commercial models.
• Define service packaging, pricing structures, SLAs, and launch readiness criteria.
• Support go-to-market activities, sales enablement sessions, and key customer engagements.
• Work closely with Engineering and SOC teams to ensure services are scalable, high quality, and continuously improving.
• Track performance, adoption, and revenue contribution, and recommend improvements where needed.

Qualifications & Skills

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Business, or a related field
• 3+ years of experience in Product Management within cybersecurity, MSSP, Telco, or cloud services.
• Experience working with Telco operators or large service providers in the UAE or GCC.
• Strong understanding of managed services and recurring revenue models.
• A practical understanding of cybersecurity domains such as network security, cloud security, or threat detection.
• Strong communication and stakeholder management skills.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Flexible/Hybrid working environment.
• Inclusive and diverse working environment.
• Open door policy.

About Us Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.