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Product Specialist - Implementations

Xactware
Woburn, USA
Full-time
Mid · 3+ years experience
Hybrid
Discovered 3 weeks ago

Full Job Posting

Required Qualifications

  • Bachelor's degree or equivalent education and experience.
  • 3+ years in software implementation, systems integration, business analysis, technical consulting, or a related field.
  • Client-facing experience in a technology or SaaS environment.
  • Working knowledge of REST APIs and system integrations.
  • Experience with JSON and/or XML data structures.
  • Ability to interpret API documentation and technical specifications.
  • Strong analytical and problem-solving skills.
  • Strong written and verbal communication with technical and non-technical audiences.
  • Strong organizational and project management skills to balance multiple implementations and priorities.
  • Experience with Medicare Secondary Payer (MSP), Section 111, NGHP reporting, or other Medicare reporting requirements.
  • Experience working with claims, insurance, workers' compensation, or other insurance-related data.
  • Project management or business analysis experience.

Preferred Qualifications

  • Experience with Medicare Secondary Payer (MSP), Section 111, NGHP reporting, or other Medicare reporting requirements.
  • Experience working with claims, insurance, workers' compensation, or other insurance-related data.
  • Project management or business analysis experience.
  • Success in This Role
  • Success in this position means clients can confidently move from implementation to production with a well-understood, thoroughly tested, and sustainable Medicare reporting integration. The Implementation Specialist is expected to be able to independently manage the business and implementation aspects of a project while having sufficient technical depth to understand API integrations, investigate issues, and effectively partner with client developers and internal technical teams.
  • #LI-BH1

Responsibilities

  • Client Implementation & Relationship Management
  • Lead client implementations from kickoff to production, managing requirements, timelines, dependencies, and deliverables.
  • Serve as the primary implementation contact, building relationships with business and technical stakeholders.
  • Understand client processes, reporting requirements, data sources, and integration needs.
  • Maintain implementation plans, schedules, action items, and status updates.
  • Coordinate client activities with Product, Technology, Support, Operations, and other internal teams.
  • Identify and resolve implementation risks, issues, and dependencies.
  • Guide clients on Medicare reporting requirements, product capabilities, and implementation best practices.
  • Technical Integration
  • Partner with client technical teams on system integrations, including configuration, data mapping, and testing.
  • Troubleshoot integration issues and engage internal technical teams as needed.
  • Validate integrated data against business, technical, and reporting requirements.
  • Help clients interpret errors and identify whether issues stem from source data, integration logic, or the reporting solution.
  • Document requirements, technical decisions, test results, and production readiness.
  • Medicare Reporting & Data
  • Build expertise in MSP, Section 111, and other Medicare reporting requirements.
  • Help clients align business processes and claim data with Medicare reporting requirements.
  • Review client data for quality or reporting issues that may affect implementation.
  • Support configuration and testing of reporting rules, claim eligibility, RRE requirements, and related processes.
  • Documentation & Continuous Improvement
  • Maintain implementation, technical, process, and client documentation.
  • Improve implementation processes, documentation, standards, and client experience.
  • Develop implementation best practices, templates, checklists, and resources.
  • Share client needs, recurring integration issues, and product enhancement opportunities with Product and Technology.

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