Product Operations Specialist

Role Overview

What You Will Do

• Support development, maintenance, and distribution of healthcare financial and analytic software products.
• Coordinate customer communications, release distribution, feedback gathering, and product-roadmap updates.
• Support client onboarding, stand-alone and cloud deployments and upgrades, invoicing, and billing processes.
• Maintain product account and contact data in Dynamics and manage inbound contacts from multiple sources.
• Coordinate prospect follow-up, introductory meetings, lead tracking, pipeline reviews, and opportunity record updates.
• Assist with general and administrative financial tasks.

Professional Qualifications

• 2 to 5 years of experience as a product operations specialist or product data analyst improving software and CRM processes.
• Exceptional verbal and written communication skills.
• Experience coordinating with senior consultants and product leaders.
• Comfort sending template-based follow-up to clients and prospects.
• Ability to execute direction promptly and work across simultaneous projects and teams.
• Interest in healthcare products, client development, and commercial operations.

Preferred Qualifications

• Experience with CRM systems, preferably Dynamics.
• Experience with Microsoft Excel.
• Experience leveraging AI tools such as Copilot, Claude, or ChatGPT.
• Detail-oriented, proactive, solution-oriented, and comfortable with numbers.
• Experience working in or with the health insurance industry.

Location

• Position is based in Milliman's Seattle, Washington office.
• Employees must be willing to work onsite at least three days per week.

Compensation

• Salary range is $82,455 to $131,905.
• Employees are eligible for a bonus under the standard bonus policy.

Benefits

• Benefits include medical, dental, vision, retirement matching and profit sharing, paid time off, paid holidays, parental leave, disability coverage, life insurance, and family-building benefits.