Product Operations Manager

Qualifications

• 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
• College degree preferred or equivalent combination of education and relevant experience
• Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
• Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
• Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
• Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
• Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
• Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
• Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
• Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
• Full alignment with Indigo's values as reflected in the Guiding Principles
• A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
• Bilingualism (French/English) required for roles based in Quebec