Product Manager

Overview

Responsibilities

• Own the end-to-end product lifecycle from discovery through delivery and iteration across client-facing, back-office, and integrated workflow products
• Write clear, actionable specifications at the right level of detail for the audience and complexity at hand
• Work closely with engineering, design, and QA to deliver features on schedule and at a high quality bar
• Define success metrics and instrumentation for every feature shipped; analyse results post-launch and recommend next steps
• Lead user research to understand both client needs and internal user requirements in depth
• Prioritise between feature requests, architectural improvements, and operational excellence based on business impact
• Identify and resolve process conflicts, feature creep, and programme issues quickly and efficiently
• Collaborate with stakeholders across the business globally, ensuring alignment and managing competing priorities
• Define and communicate product vision, strategy, and roadmap for your areas of ownership
• Establish and run AI evaluation processes, including offline and production evals, to assess output quality and detect regressions.
• Design and improve AI-assisted workflows, including human-in-the-loop review, approvals, and audit trails.
• Collect and act on user feedback from multiple channels and proactively communicate status and progress to leadership

Requirements

• 3–5 years of product management experience, ideally with exposure to both internal tools and customer-facing products
• Strong product execution: able to write tight specs, manage delivery through complexity, and QA rigorously before launch
• Technically literate: comfortable with APIs, data models, and system integrations; able to have productive conversations with engineers and make informed trade-off decisions
• Strong analytical skills with hands-on ability to define instrumentation, run ad hoc queries, and use data to drive decisions
• Good UX sensibility: able to assess a design, articulate what needs improvement, and create wireframes or low-fidelity mocks to communicate thinking
• Outstanding written and verbal communication skills; able to tailor the message for engineers, leadership, and business stakeholders
• Highly organised, with the ability to manage multiple product areas simultaneously in a fast-paced environment
• Proven ability to deliver results through influence without authority across cross-functional and regional teams
• Experience with or strong interest in AI/ML product development
• Proficiency in tools such as Jira, SQL, and modern analytics platforms
• Prior experience in fintech, financial services, or CRM/enterprise platforms is beneficial but not required
• Proven adaptability to differing cultural and business environments; experience working on global products is also beneficial