Product Manager - CRM
About This Role
The Product Manager is responsible for gathering and challenging business requirements and translating them into solutions with the guidance of our Head of Salesforce Product. The Product Manager has experience implementing Salesforce.com functionality and acts as a knowledgeable liaison between business stakeholders and developers.
The role requires close collaboration with business stakeholders, implementation teams, integration/development teams, and quality assurance teams to ensure successful delivery and continuous enhancement of the Salesforce ecosystem.
Responsibilities:
- Act as a consultant to the business with advanced knowledge of Service Cloud, Sales Cloud, and Salesforce Community
- Translate business requirements into user stories and well-architected solutions that leverage Salesforce platforms and products
- Provide detailed level-of-effort estimates and articulate benefits and risks of proposed solutions
- Collaborate with and manage Salesforce Developers to define appropriate technical strategies and designs
- Stay up to date with new Salesforce products, releases, and technical capabilities
- Work closely with cross-product teams to understand the impact of broader initiatives on Salesforce
- Lead daily stand-ups and manage backlog grooming processes
- Coordinate with business and technical teams to ensure smooth project and enhancement delivery
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