Product Manager - Booking

About This Role

Synopsis

The eCommerce – Product Manager (Booking) is responsible for developing and executing a strategy related to our Digital booking channel with AI embedded as a core capability across search, discovery, pricing, presentation, personalization and conversion optimization. This role drives revenue growth, digital share expansion, customer retention and engagement through intelligent ecommerce initiatives & AI powered booking experiences. This role is responsible for continually driving and maximizing our conversion rates by spearheading innovative product features that drives, business objectives and KPI’s. The ideal candidate combines deep airline booking domain expertise with AI product literacy, experimentation mindset, and data-driven leadership, and works cross-functionally (internal and external) to evolve the booking ecosystem into an intelligent, adaptive, and high-performing digital distribution channel.

Accountabilities

• Develop, maintain, and execute a product roadmap to achieve business goals of revenue growth, increase digital share/footprint & own the end-to end management of booking experiences.
• Partner with cross- functional and technical teams to develop positioning of the product and ensure product differentiation from competitors.
• Manage relationships with third parties’ providers for enhancing customer journey.
• Monitor and evaluate product performance to facilitate continuous iteration and improvement.
• Identify, lead and drive business opportunities for Digital revenue optimisation and conversion of Digital Booking processes through consistently optimising product capabilities and developing unique value propositions.
• Define and drive strategies and long-term vision to build competitive digital products for the overall website & booking flow (including and not limited to Loyalty booking redemptions).
• Lead initiatives such as AI powered search & discovery, predictive abandonment recovery, conversational booking assistance and translate AI capabilities into measurable commercial outcomes.

Education & Experience

• 7+ years’ experience working in Digital product management with strong analytical & commercial skills
• Proven experience owning booking or high conversion eCommerce journeys.
• Hands on experience along with shareable portfolio of capabilities and features deployed in aviation eCommerce.
• Demonstrated experience delivering AI enabled or data driven product features.
• Working knowledge in airline Reservations, Ticketing, Fares and Pricing and Revenue Accounting mandatory.
• Bachelor’s degree in computer science, Information Systems, Engineering or equivalent is preferred.
• Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management.
• Demonstrated experience in defining, delivering and launching products, with hands-on portfolio delivering AI enabled product features for Digital touchpoints.
• Technical and business operations knowledge with proven ability to drive solutions, with experience defining vision and strategy for a technical product.
• Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization
• Working knowledge and experience with key PSS systems (Sabre, Amadeus etc), AI/ML teams in production environments for aviation.

About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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