Product Manager

Overview

• Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
• Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
• Besides its SaaS business, Circles operates three other distinct businesses:
• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
• Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About The Role

Experience

What You’ll Be Responsible For

• Support product strategy development & execution: Collaborate with the Head of Product to shape and execute the product roadmap, ensuring alignment with commercial goals, customer experience targets, and regional priorities
• Define & monitor success metrics: Work with cross-functional teams to define KPIs and success metrics for product features; ensure robust instrumentation and data pipelines are in place before launch
• Own product performance tracking: Track performance of digital products launched and features across the funnel (e.g., acquisition, engagement, retention), synthesize learnings, and provide actionable recommendations for iteration
• Conduct market & customer research: Lead benchmarking, customer feedback loops, and market analyses to inform prioritization, identify unmet needs, and uncover opportunities for innovation, especially in the field of AI
• Drive feature enhancement & CX optimization: Recommend enhancements across digital journeys, self-care tools, and core features—anchored in business value, customer feedback, and usage insights
• Enable data-led decision-making: Leverage tools like SQL, Excel, and dashboards to analyze behavioral and performance data; clearly communicate insights to influence product and commercial decisions
• Support cross-functional delivery: Partner with design, engineering, marketing, and commercial teams to ensure timely delivery of features with strong go-to-market readiness and customer value alignment

What We’re Looking For

• 6-8 years of experience in product management, growth analytics, or AI/ML product roles within digital-first, consumer-facing (B2C) businesses, e.g., telco, fintech, e-commerce.
• Deep familiarity with product and / or consumer telco metrics, e.g., ARPU, churn, MAU/DAU, feature adoption
• Proficiency in SQL and Excel; bonus points for Python / R experience, or familiarity with analytics platforms
• Demonstrated ability to translate complex data into clear product recommendations and business cases for prioritization
• Strong communication and stakeholder management skills, with proven ability to influence across data, engineering, and commercial teams
• Experience in agile, test-and-learn environments; comfort with ambiguity and rapid iteration
• Prior exposure to the MENA region and/or subscription-based, telecom, or digital services is highly desirable
• Hands-on experience integrating machine learning or AI-powered features into products, such as personalization engines, predictive analytics, or conversational interfaces, strongly preferred
• Circles is committed to a diverse and inclusive workplace.
• We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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