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Product Manager

Agile Defense
USA
Full-time
Senior Level
Onsite
USD 105000-140000 yearly
Discovered 1 months ago

Full Job Posting

  • Work directly with CBP stakeholders and users to understand operational needs, workflows, constraints, and desired outcomes.
  • Partner with UX practitioners to conduct discovery activities such as interviews, workshops, observation, journey mapping, and usability research.
  • Help the team distinguish between requested features and the underlying problems users and stakeholders are trying to solve.
  • Translate research, customer input, operational needs, and program priorities into clear product goals and requirements.
  • Maintain enough product direction to guide near- and medium-term delivery while adapting as the team learns.
  • Develop, prioritize, and maintain a product backlog that connects individual work items to customer needs and product outcomes.
  • Translate product goals into features, user stories, acceptance criteria, and other forms of work the delivery team can understand and act on.
  • Work with UX and technical leads to break complex problems into smaller increments that can be designed, built, tested, and evaluated.
  • Make day-to-day prioritization decisions based on customer value, user needs, technical dependencies, risk, and available capacity.
  • Maintain clear product documentation and ensure decisions, priorities, and requirements remain visible to the team.
  • Making Work closely with UX, engineering, architecture, security, and other technical disciplines throughout discovery and delivery.
  • Ensure user research and usability findings influence product priorities rather than treating UX as a separate activity.
  • Facilitate collaborative sessions that help the team explore alternatives, challenge assumptions, and reach decisions.
  • Balance user needs, mission priorities, technical feasibility, security requirements, and delivery constraints when evaluating solutions.
  • Use prototypes, demonstrations, experiments, or other lightweight methods to test important assumptions before committing significant development effort.
  • Participate in and, when appropriate, facilitate ba
  • High School diploma or equivalent required
  • Experience managing or contributing to the delivery of complex digital products or services.
  • Experience applying human-centered or design-thinking approaches to product discovery, problem framing, and solution development.
  • Ability to move comfortably between customer discovery, product strategy, team facilitation, and delivery without losing focus on the problem being solved.
  • Experience translating customer and user needs into product requirements, prioritized backlogs, user stories, and acceptance criteria.
  • Experience working closely with UX, engineering, architecture, security, or other technical disciplines throughout product delivery.
  • Experience facilitating Agile team activities such as backlog refinement, sprint planning, retrospectives, reviews, or similar collaborative planning sessions.
  • Working knowledge of Scrum, Kanban, SAFe, or related Agile delivery approaches.
  • Ability to identify and communicate product risks, dependencies, tradeoffs, and unresolved decisions.
  • Strong written, verbal, facilitation, and stakeholder communication skills.
  • Experience using product and Agile delivery tools such as Jira and Confluence or comparable platforms.
  • Experience supporting DHS, CBP, federal law enforcement, or another federal technology program.
  • Product Owner, Scrum Master, SAFe, or comparable Agile certification or experience.
  • Experience designing or delivering data-intensive, workflow-heavy, or mission-critical applications.
  • Familiarity with AI/ML-enabled products, analytics, automation, or emerging technologies.
  • Understanding of the product considerations associated with AI, including human oversight, explainability, confidence, and uncertain system outputs.
  • Experience working with user research and usability testing as part of an iterative product development process.
  • Familiarity with federal accessibility, security, privacy, or compliance requirements.
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

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