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greenhouse

Product Manager

Dropbox
Remote, CAN
Full-time
Senior · 5+ years experience
Remote
CAD 157300-212700 yearly / year
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration.
  • Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product.
  • Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences.
  • Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities.
  • Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution.
  • Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve.
  • Use AI and automation thoughtfully to improve workflows

Requirements

  • 5+ years of product management or closely related experience, with experience owning customer-facing product experiences end-to-end.
  • Demonstrated ability to identify important customer problems, make prioritization and product tradeoffs, and translate strategy into clear product direction.
  • Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence when making product decisions.
  • Experience partnering closely with Engineering and Design to navigate ambiguity, technical constraints, dependencies, risks, and product-quality decisions.
  • Strong analytical skills and ability to define success measures, interpret product and business data, and use evidence to guide iteration.
  • Excellent written and verbal communication skills, with demonstrated ability to create alignment across cross-functional partners and clearly communicate decisions and tradeoffs.
  • Adaptability and curiosity, including an ability to learn new domains and technologies and thoughtfully incorporate AI-enabled workflows while maintaining strong product judgment and accountability.

Preferred Qualifications

  • Experience building and evolving B2B or SaaS products.
  • Experience with products supporting business-critical document or content workflows.
  • Experience developing multi-product experiences or workflows spanning multiple product surfaces.
  • Experience developing AI-enabled customer experiences or using AI tools as part of the product development workflow.

Durable Skills

  • AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
  • Awareness: U nderstand yourself and others .
  • Judgment: E valuat e information and mak e decisions in complex situations .
  • Adaptability: L earn, adjust, and stay effective through change .
  • Connection: C ommunicat e , collaborat e , and build trust .
  • To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

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