Product Implementation Engineer

Role overview

Customer onboarding and implementation

• Manage onboarding from post-sales kickoff through go-live for XVigil, BeVigil, and SVigil.
• Discover customer digital assets, threat exposure, and security workflows; configure alert rules, keyword monitoring, and asset inventories.
• Track timelines, deliverables, and milestones through structured project plans.

Integration, training, and collaboration

• Guide API integrations with SIEM, SOAR, Jira, ServiceNow, and threat intelligence platforms; troubleshoot issues with internal Engineering.
• Support prebuilt integrations that automate threat resolution workflows.
• Train SOC analysts, CISOs, and IT administrators; create playbooks, videos, knowledge-base articles, and FAQs.
• Share customer feedback with Product and Engineering, partner with Sales Engineers on implementation scoping, and improve onboarding methods.

Must-have qualifications

• 2–5 years in technical implementation, solutions engineering, or customer onboarding; SaaS or cybersecurity experience is ideal.
• Solid cybersecurity knowledge, such as threat intelligence, digital risk protection, vulnerability management, or SIEM/SOAR.
• Hands-on REST API experience, including reading documentation, writing sample calls, and debugging integrations independently.
• Strong project management skills and ability to handle multiple customer onboardings.
• Excellent communication skills for technical and non-technical stakeholders.

Preferred qualifications

• Familiarity with dark/deep web threat intelligence and XVigil or similar digital risk protection platforms.
• SIEM/SOAR integrations, including Splunk, Microsoft Sentinel, IBM QRadar, Palo Alto XSOAR, or Splunk SOAR.
• Python or JavaScript scripting; technical documentation, runbook, or onboarding curriculum creation.

Benefits

• Flexible working hours; food, snacks, and drinks are available at the office.
• The company describes a social workplace with games, activities, and music.

About CloudSEK