Product Engineer Commissioning & Software
Skills
About This Role
1) Digital Offer Enablement & Governance (Global)
- Support the Offer Manager Services in maintaining clear, structured offer definitions and the digital representation of services offers (scope elements, deliverables, assumptions, handoffs, acceptance criteria) to reduce regional variance.
- Establish and maintain governance routines for offer-data quality (definitions, metadata, and documentation) that support repeatable global execution.
- Coordinate closed-loop feedback (field/program/customer signals) into enhancements to offer content and digital tools enablement.
- 2) Analytics, Dashboards & Insights (Adoption / Outcomes)
- Build and maintain dashboards/insights to track global offer adoption, usage patterns, and operational signals turning insights into actions with the Offer Manager and cross-functional stakeholders.
- Define and monitor offer-level success measures aligned to global services execution (e.g., adoption indicators, process adherence signals, milestone performance, and other first time right quality/consistency indicators as applicable).
- Deliver regular global performance readouts to Post Order CoE stakeholders; highlight blockers, data gaps, and improvement opportunities.
- 3) Partnering with Salesforce Expert & Digital Tooling Roadmap
- Partner closely with the Salesforce Expert role to ensure offer-related data and processes are usable, scalable, and aligned with standards supporting quoting/selling and post-order handoffs.
- Contribute to the services digital tools roadmap in partnership with global stakeholders (e.g., enablement content, internal VOC signals, standard work, training support), ensuring tools reinforce global consistency.
- Support process documentation and user guidance to increase adoption and reduce friction across regions/time zones.
- 4) Commercial & Execution Readiness Support (Global Services Offers)
- Support services offer commercialization readiness by improving clarity and accessibility of offer content, documentation, and the data needed for consistent customer-facing execution.
- Coordinate with cross-functional partners (PMO, Quality, regional execution leaders, and others) to improve offer execution drivers and reduce rework driven by unclear/unsupported offer definitions.
5) Cross-Functional & Global Stakeholder Leadership (Matrixed)
- Operate effectively in a global, matrixed environment driving alignment without direct authority across regions and functions.
- Serve as a connector between global standards and regional realities, ensuring global offers remain usable, measurable, and scalable.
Position Criteria
- Proven experience defining and managing global service or solution offerings.
- Strong understanding of systems integration, commissioning concepts, and operational service models.
- Proven experience operating at a global or enterprise level, supporting multi region delivery models.
- Demonstrated ability to establish governance and drive execution rigor without direct line authority.
- Strong customer facing skills with the ability to operate at executive levels.
- Lead clarification and resolution of complex technical, commercial, and execution issues.
- Drive structured problem solving and decision making across functions.
- High impact role influencing how Eaton delivers and scales post order services for complex, mission critical data center environments.
- Operates with significant autonomy within established strategic direction.
- Balances digital platform evolution with real world service execution constraints.
- Escalate effectively when required, ensuring speed, transparency, and leadership alignment.
- Leverage Safety behavior in each interaction and drives field services processes and drives EHS policy compliance
- Ability to travel internationally as required.
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