Product Engineer

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Product Engineer i s responsible for supporting back-office GEM solution environment. This position will work with the corporate development team and customer to ensure all requests are met in a timely and consistent manner. The Product Engineer will also work hand in hand with the Technical Operations team to test and identify issues while also suggesting and implementing corrective actions. This position will provide assistance on standard support issues – ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for the customer.

This position is fully onsite; candidates must be local to Middletown, PA and/or the surrounding area

Job Functions:

Assist in testing OutSystems software releases

Support new project/product implementations as well as support and maintain existing solutions

Deploy Outsystems software releases, Microsoft Reports, SSIS Packages, and Windows Services

Ability to test any software releases developed internally

Test products according to agreed upon System Requirement Specifications

Works with site Quality Control and the Lottery to assist with localized testing of software changes/releases

Work closely with clients to understand product requirements and create detailed technical documentation that guides development and implementation efforts

Ensure system capacity is being monitored and considered in planning

Identify and report system / security concerns

Maintaining system monitoring and ensuring all alarms are documented in up to date Knowledge Base Articles

Liaison between the site and local operations management in assessing corporate wide requests and changes to the central system

Works closely with systems support and the local site operations when production issues arise

Report detailed issues to Back Office Support team for research and resolution

Some knowledge of billing and invoicing processes

Position Requirements/Qualifications:

Associates Degree in Computer Science or 2 years of technical system experience

1-2 years of experience with relational database management

Experience with Microsoft SQL Server, including query optimization and database design

Experience testing and supporting production and software releases

Working knowledge of all Microsoft and Windows products

Reporting Tools such as Crystal Reports, Microsoft Reporting services or equivalent

Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy

Strong customer service, written, and verbal communication skills

Can work solo or in small teams with minimal guidance

Has a flexible and dynamic skill set and can work on various facets of a project

Skills/Abilities:

Ability to quickly learn and understand new technologies

Strong attention to detail

Skilled at prioritization and multi-tasking

Ability to develop and maintain positive working relationships

Ability to communicate with all levels of management

Must have average organizational and interpersonal skills

Ability to collect and maintain documentation in accordance with Company protocol

Ability to work in a small environment

Ability to lift 30 lbs

Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all of the movements described.