Product Data Operations Analyst

Position summary

Key responsibilities

• Complete assigned product change forms, reprices, rebuilds, calendar actions, corrections, and operational updates accurately and by deadline.
• Create and maintain product hierarchies, master data, schedules, dates, extensions, hotel and ship details, cabins, linkages, pricing, allotments, contracts, and setup for open-to-sales readiness.
• Process approved base, air, single, pre/post, ship upgrade, optional, promotional, discount, and supplemental pricing updates; apply price protection and reservation maintenance as needed.
• Validate work against approved flowcharts, CMS and Air Pricing grids, contracts, allotment documents, change forms, reprice templates, and other authorized sources.
• Audit product, pricing, linkage, inventory, gateway, allotment, schedule, reservation, upload-log, and before-and-after results; perform secondary review for high-risk changes.
• Investigate inaccurate or incomplete data, booking barriers, upload failures, system limitations, and cross-system mismatches; identify root causes and coordinate resolution.
• Use Excel, queries, uploads, macros, SQL-supported processes, MCTS, Python, and internal audit tools for bulk updates, exception detection, and output validation.
• Track status, ownership, due dates, blockers, completion dates, evidence, and follow-up actions in appropriate systems and communication channels.
• Follow up on missing approvals or source information, raise risks early, communicate completion, and document owners for unresolved dependencies.
• Help test tools, update SOPs, identify recurring errors and manual work, and recommend training, automation, or control improvements.

Qualifications

• Strong attention to detail and commitment to accurate, complete work.
• Manage multiple priorities, meet deadlines, and follow work through to closure.
• Analytical, troubleshooting, and problem-solving skills, including comparing source documents with system results.
• Strong typing, data-entry, and computer skills; experience with databases or structured business systems.
• Proficiency with Excel, including lookups, filters, formulas, and data validation.
• Clear written and verbal English communication and ability to follow detailed written procedures.
• Sound independent judgment, appropriate escalation, and effective cross-department working relationships.
• Ability to learn complex product structures, pricing rules, system dependencies, and audit requirements.

Preferred qualifications

• Experience with GERT, reservation, inventory, or master-data systems is preferred.
• Experience with travel products, pricing, inventory, reservations, product operations, finance operations, or data quality is preferred.
• Excel queries, VLOOKUP/XLOOKUP, pivot tables, macros, Python, or structured-template experience is preferred.
• SQL, scripting, programming, upload, or automation experience is preferred.
• System-change testing and documenting defects, expected results, and acceptance criteria are preferred.
• Experience with SOPs, audit evidence, and deadline-driven work is preferred.

Key competencies