Product Data Analyst - Acquiring Operations

Role Overview

Product and Operational Analytics

• Collect, analyze, and interpret operational and product data to drive acquiring-platform strategy, optimization, and growth.
• Build analytical frameworks for data-driven product and business decisions.
• Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis.

Dashboarding and Visualization

• Design, build, and maintain Tableau dashboards and reporting frameworks for KPIs, operational health, merchant performance, and product adoption.
• Create executive-ready visualizations and narratives for technical and non-technical stakeholders.
• Develop self-service reporting that lets teams explore operational and product data independently.

Data Integrity and Insights

• Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle.
• Investigate anomalies, breakages, settlement discrepancies, reconciliation issues, and operational incidents.
• Analyze transactional datasets for trends, bottlenecks, growth opportunities, and merchant behavior insights.
• Support accurate financial reporting, ACH reconciliation, settlement operations, and partner reporting.

Collaboration and Improvement

• Define event tracking, instrumentation, and data collection standards with Engineering and Data teams.
• Provide timely insights and ad-hoc analysis to Product, Operations, Finance, Sales, and Support stakeholders.
• Identify inefficient workflows and automation opportunities through data and reporting improvements.
• Support experimentation frameworks, A/B testing analysis, and operational performance measurement.

Key Requirements

• Strong SQL skills are essential.
• A passion for data visualization through Tableau is essential.
• Ability to build scalable reporting frameworks, identify trends and anomalies, and communicate complex metrics as business insights.

Workplace

• NMI operates with a remote-first culture.

Compensation

• Salary range is $90,000 to $125,000 USD depending on experience.

Benefits

• Benefits include health, dental, vision, life, disability, 401(k) matching, flexible paid time off, paid parental leave, and growth opportunities.