Product Associate

Role overview

Customer experience and product demonstrations

• Represent Lucid’s mission and values and deliver engaging, informative experiences in the studio or online.
• Answer questions about EV technology and Lucid products; conduct tailored product walkarounds and feature demonstrations.
• Prepare vehicles for test drives by ensuring they are charged, clean, and software-updated; facilitate demo drives and handoffs to Sales Advisors.

Sales support, events, and lead management

• Assist customers with buying and delivery, handle walk-ins, qualify interest, and support studio merchandise sales.
• Support marketing events and activations, generate leads, and represent Lucid at community and corporate events.
• Qualify guests, build complete customer profiles, maintain lead hygiene and a robust Salesforce CRM pipeline, and pass qualified leads to Sales Advisors with context.
• Uphold studio standards, support daily operations, follow safety protocols and local regulations, and share customer feedback and process improvement ideas.

Required qualifications

• 1–2+ years in customer service, retail sales, or lead generation.
• Ability to understand and clearly explain technical concepts; excellent communication and organizational skills.
• Valid driver’s license.
• Ability to work evenings, weekends, and holidays, including long periods of standing.

Preferred qualifications

• CRM experience is a plus; Salesforce is preferred.
• Arabic and English fluency are preferred for GCC studios.
• Retail or luxury goods experience, event activation experience, and a high school diploma or higher are preferred or listed as additional qualifications.

Benefits

• Lucid describes medical, dental, vision, life, and disability coverage; paid time off, paid holidays, and paid sick leave; and a 401(k) plan.
• Eligible employees may participate in an equity program and/or a discretionary annual cash incentive program, subject to applicable plan terms.

Application

• Applications must be submitted through the Lucid Motors Careers website.