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Product Application Engineer

Unigen
Newark, USA
Full-time
Mid · 3+ years experience
Onsite
USD 135000-165000 yearly / year
Discovered 1 months ago

Full Job Posting

Job Overview

The Product Application Engineer will play a critical role in bridging the gap between complex technical products and customer needs. You will be responsible for providing pre- and post-sales technical customer support as well as design-in collateral such as datasheets, application notes, and user guides. You will also have a hand in driving future product definition based on technical feedback from our customers and partners.

1. Provide technical customer support

Assist customers in successfully integrating Unigen’s solutions into their specific technical designs and infrastructures

Provide first-line customer support for design integration issues as well as any technical issues in production

Assist the sales team by providing technical demonstrations, answering client questions, and drafting customized technical proposals

Interface as necessary with all internal departments to resolve customer issues

Update and maintain a weekly tracker summarizing all active customer technical support issues

2. Manage customer-facing communication for Failure Analysis cases

Coordinate with customers and internal teams on FA requests and customer-facing communication on FA cases

3. Create and maintain customer-facing technical documentation

Datasheets, Release Notes, Application Notes, Technical White Papers, User Guides, etc.

4. Product definition

Acting as the "voice of the customer," gathering feedback, and advising the R&D teams on market demands and necessary design improvements

Qualifications

  • Minimum Bachelor’s degree in Electrical Engineering (or related field), Master's degree in Electrical Engineering preferred
  • Minimum 3 years of experience in a product application role
  • Subject matter experience in memory, storage and AI technologies
  • In-depth knowledge of AI, enterprise, and data center end markets
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and drive tasks to completion in a cross-functional setting.
  • Goal-oriented, energetic, and self-starter mindset

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