Product Analyst, Cards & Wallets

Analyse customer, product, operational and portfolio data to identify insights, trends and opportunities that support informed decision-making

Create and maintain high-quality documentation, ensuring requirements, decisions, risks and evidence remain accurate, current and accessible

Support the development of business cases, impact assessments, process maps, customer journeys and requirements documentation

Assist with testing activities, release readiness, implementation support and post-release reviews

Contribute to risk, compliance, governance and assurance activities across the Cards & Wallets portfolio

Support the creation of training materials, frontline enablement content, change collateral and internal communications

Collaborate with Product Managers, Product Owners and squad members to deliver initiatives across digital wallets, tokenised payments, card lifecycle management, card authentication, payment experiences, scheme mandates and regulatory obligations

Translate complex customer, technical, regulatory and operational information into clear and actionable artefacts for diverse stakeholder groups

Proactively identify, document and manage dependencies, risks, issues and delivery constraints

Participate in agile ceremonies and contribute to continuous improvement initiatives across the squad

Support stakeholder communications and portfolio reporting that facilitate effective delivery, governance and dependency management

Support the management of card-scheme obligations, waivers, attestations, regulatory commitments and partner requirements across the Cards & Wallets portfolio

Support investigation and resolution of wallet, authentication, fraud, operational and data-quality issues, including post-incident analysis and remediation activities

Experience completing product analysis, business analysis or product operations activities in a complex product, payments or financial services environment

Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights and recommendations

Experience creating high-quality artefacts such as business cases, impact assessments, process maps, customer journeys, governance documentation, requirements or testing collateral

Strong written and verbal communication skills with the ability to engage a broad range of stakeholders

Excellent attention to detail and organisational capability

Ability to prioritise work effectively and manage multiple activities simultaneously across a portfolio environment

Experience working in a cross-functional or agile environment

Strong stakeholder engagement skills with the ability to collaborate across Product, Technology, Digital, Operations, Fraud, Risk, Compliance, Data and external partner teams

Foundational understanding of product management, business analysis, governance or change methodologies

Understanding of risk management, controls, governance and compliance principles

Exposure to cards, payments, digital wallets, tokenisation, authentication, financial services or regulatory environments will be highly regarded

Tertiary qualification in Business, Commerce, Economics, Technology or a related discipline preferred

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.