Process Transformation Professional - Maersk E- Commerce
Role Overview
Join Maersk's journey to revolutionize container logistics worldwide! As the global integrator of choice, we're reshaping supply chains and simplifying logistics for our customers. Led by our visionary CTIO, our Technology Group is pivotal in realizing this mission.
Key to our strategy is delivering on MGF and MEC Svd process transformation which is guided by a strong, scalable, and efficient process and implemented on a cutting-edge Platform Operating Model. Now, we're seeking a dynamic leader to spearhead the Service Delivery Process transformation for Maersk Ground Freight and Maersk E- Commerce. Ensuring exceptional implementations and the quality of processes at the most cost-efficient level. Lead, innovate, and collaborate across teams to craft first-class technical solutions.
Purpose of the Role
Owns a portion of MEC taxonomy (driving standardization, operational and financial risk management, and scalability), drives productivity initiatives, and owns special projects. This role partners with various internal stakeholders to ensure adoption of standard, and quality of services delivery to customer that serves Maersk goals operationally and financially.
Key Responsibilities
Responsible for managing assigned Maersk E-Commerce (MEC) taxonomy, process mapping, defining business policies and process controls
Responsible to review, discover, and drive development of productivity related initiatives
Acts as a subject matter expert for Product and Implementation teams
Creation, management and governance of standard process frameworks, e.g., customer implementation, carrier BAU activities
Coordinate with other GPLs when topic requires process expertise outside SVD
Leads relevant GRC assessments and Business Reviews for MEC
Partner with Platform and business Subject Matter Experts (SMEs) to ensure alignment, secure sign-off and optimize relevant processes. Identify opportunities for process automation to enhance efficiency and strengthen controls.
Partner with Platform teams to prioritize technology requirements, control enhancements, and scalable process design; act as process owner in change governance forums.
Define process performance and compliance metrics; monitor frontline adherence and drive adoption in collaboration with regional teams.
Represent frontline feedback in the product and delivery roadmap; support effective change management and transition of new processes and features.
Review won businesses for readiness before implementation is kicked off
Manage assigned health metrics and process standardization index performance for MEC
Drive assigned business improvement initiatives
Accountabilities
Process map and SOPs in assigned topics
MEC process maturity in assigned taxonomy
Process workstream for non-standard customer implementation
Completion of productivity and work placement initiatives
Release of R&R clarifications, way of working, and frameworks
Full Job Posting
About the role:
Join Maersk's journey to revolutionize container logistics worldwide! As the global integrator of choice, we're reshaping supply chains and simplifying logistics for our customers. Led by our visionary CTIO, our Technology Group is pivotal in realizing this mission.
Key to our strategy is delivering on MGF and MEC Svd process transformation which is guided by a strong, scalable, and efficient process and implemented on a cutting-edge Platform Operating Model. Now, we're seeking a dynamic leader to spearhead the Service Delivery Process transformation for Maersk Ground Freight and Maersk E- Commerce. Ensuring exceptional implementations and the quality of processes at the most cost-efficient level. Lead, innovate, and collaborate across teams to craft first-class technical solutions.
Purpose of the Role
Owns a portion of MEC taxonomy (driving standardization, operational and financial risk management, and scalability), drives productivity initiatives, and owns special projects. This role partners with various internal stakeholders to ensure adoption of standard, and quality of services delivery to customer that serves Maersk goals operationally and financially.
Key Responsibilities
Responsible for managing assigned Maersk E-Commerce (MEC) taxonomy, process mapping, defining business policies and process controls
Responsible to review, discover, and drive development of productivity related initiatives
Acts as a subject matter expert for Product and Implementation teams
Creation, management and governance of standard process frameworks, e.g., customer implementation, carrier BAU activities
Coordinate with other GPLs when topic requires process expertise outside SVD
Leads relevant GRC assessments and Business Reviews for MEC
Partner with Platform and business Subject Matter Experts (SMEs) to ensure alignment, secure sign-off and optimize relevant processes. Identify opportunities for process automation to enhance efficiency and strengthen controls.
Partner with Platform teams to prioritize technology requirements, control enhancements, and scalable process design; act as process owner in change governance forums.
Define process performance and compliance metrics; monitor frontline adherence and drive adoption in collaboration with regional teams.
Represent frontline feedback in the product and delivery roadmap; support effective change management and transition of new processes and features.
Review won businesses for readiness before implementation is kicked off
Manage assigned health metrics and process standardization index performance for MEC
Drive assigned business improvement initiatives
Accountabilities
Process map and SOPs in assigned topics
MEC process maturity in assigned taxonomy
Process workstream for non-standard customer implementation
Completion of productivity and work placement initiatives
Release of R&R clarifications, way of working, and frameworks
What you bring?
- Understanding of the business financials and company performance drivers and ability to apply to own scope. Required competency either through education or through previous work
- Expertise in process mapping, redesign, risk assessment, and control frameworks.
- Strong data-driven decision-making, problem solving and metrics definition capabilities.
- Excellent stakeholder management on all levels, concise communicator and expertise in cross-functional teamwork.
- Proven track record in leading transformation and change initiatives.
- Understanding of operational excellence/lean methodology approach
- Experience in one or more of these areas: 1) Managing carriers; 2) Managing warehouse labelling operations; 3) Monitoring carrier performances; 4) Consulting experience; 5) Managing P&L of a parcel delivery business; 6) Operating a parcel delivery business; 7) Product management/Tech experience
- Job Type: Full-Time
- Location: Charlotte, NC ( Onsite 5 days a week )
- Salary: $130,000 - $135,000
- The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
- Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
- We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
About Maersk
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