Process Trainer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

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Roles and Responsibilities

The trainer plays a pivotal role from start to end of the Domain training that includes the following:
Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
Deliver Generic Domain Specific Modules along with up skilling resources on process.
Structure On boarding Training requirements, Pre Process, Customer Visits etc.
Ensure that all new employees go through the defined new learning path for their respective roles in the account
Deliver pre-process and process training for new employees
Support new hires during OJT and GO-live
Provide refresher and remedial training for existing employees
Ensure all regulatory requirements are complied with from time to time
Maintain trainee data and information
Generate training reports from time to time
Support any administrative tasks like trainee roster and scheduling etc.
Create/Customize training content for delivery
Provide feedback and coaching to analysts on the floor
Take ownership for improvement in analysts performance
Analyze training needs for employees working for the account.
Responsible for account level Training metrics
Responsible for adhering to training standardization guidelines defined by the BU Training Function
Responsible to work with ops to bridge gaps during training

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Certifications and Assessments

Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

1 Good Hands on system & applications expertise
2 Fluent in English language skills
3 Excellent Communication and presentation Skills
4 Good Customer interaction skills
5 PC literate with good system navigation skills
6 Good Data input skills
7 MS Office (Excel, Word, Outlook) skills - Basic
8 Task Management & Organization skills
9 Problem solving skills
10 Professional experience in Industry environment
11 Ability to engage with the client and run/lead workshops
12 Excellent Facilitation and influencing skills

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Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

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Experience

Must Have
A Deep Knowledge of the Business
The Ability to Measure and Assess Staff Training Needs
Strong Communication and Interpersonal skills
A Passion for Continuous Learning
Innovative Thinking
Embrace Efficiency

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.