{bc}
Apply
greenhouse

Process Specialist, Vendor Management (Starlink)

SpaceX
Bastrop, USA
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago
excelpower-bisql

Full Job Posting

RESPONSIBILITIES:

  • Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
  • Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
  • Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
  • Own the quarterly budget for your region, including partner spend, capacity planning, and cost tradeoffs against service and coverage goals
  • Lead a weekly metrics review covering take rates, completed installations, issues, SLA performance, and customer sentiment; surface risks and actions to leadership
  • Monitor partner service quality and ensure compliance with company standards and customer expectations
  • Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels, requirements, schedules, and risks with clear ownership
  • Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
  • Provide training and resources so partners can install product effectively and consistently
  • Collaborate with cross-functional teams (sales, engineering, regulatory, business, planning, customer experience, and finance)

BASIC QUALIFICATIONS:

  • Bachelor’s degree in engineering, business, or a related discipline
  • 2+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
  • 2+ years of experience managing vendor or partner relationships after onboarding, not only sourcing new suppliers
  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
  • Must be willing to travel to other SpaceX offices, partner sites, and customer locations as needed; up to 25%
  • Level 1: $80,000.00 - $105,000.00
  • Level 2: $95,000.00 - $130,000.00
  • Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
  • Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
  • SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
  • Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].

PREFERRED SKILLS AND EXPERIENCE:

  • 5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
  • 7+ years of experience in vendor management, procurement/sourcing, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology
  • Demonstrated success holding vendors to SLAs and recovering underperforming partners
  • Experience owning a P&L, regional budget, or similar commercial target
  • Strong relationship-building skills with a proven ability to influence external partners and internal stakeholders
  • Experience developing vendors or building sales/service channels in international or multi-region markets, with a track record of launching and scaling new products or services
  • Comfort running a recurring operating review (weekly/monthly metrics, customer sentiment, action tracking)
  • Independently motivated, with a demonstrated track record of project and partner ownership
  • Strong interpersonal, presentation, communication, and negotiation skills
  • Demonstrated technical aptitude in a professional setting
  • Strong proficiency using Microsoft Excel, SQL, and/or Power BI

ADDITIONAL REQUIREMENTS:

  • COMPENSATION AND BENEFITS: Pay Range: Level 1: $80,000.00 - $105,000.00 Level 2: $95,000.00 - $130,000.00
  • ITAR REQUIREMENTS:

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at SpaceX

Talent Sourcer (Starlink)

Redmond, USA

Discovered YesterdayFull-time

Talent Sourcer (Starlink)

Bastrop, USA

Discovered YesterdayFull-time

Telecommunications Engineer

Cape Canaveral, USA

Discovered Yesterday

Supervisor, Test System Production (Starlink)

Redmond, USA

Discovered Yesterday

Welder (Starship Pad Build) - Level 4/5

Cape Canaveral, USA

Discovered Yesterday

Technical Trainer, EHS (Starship)

, USA

Discovered Yesterday

Technical Trainer II, EHS Safety (Memphis)

Memphis, USA

Discovered Yesterday

Welding Inspector Specialist

, USA

Discovered Yesterday