Process Improvement Lead
Role Overview
Leads operational excellence across Finance Operations, reporting to the Director, Finance Operations.
Partners with Finance and Operations leaders to improve transaction accuracy, reporting, finance systems, and service levels.
Key Skills for This Role
Full Job Posting
Role overview
Leads operational excellence across Finance Operations, reporting to the Director, Finance Operations.
Partners with Finance and Operations leaders to improve transaction accuracy, reporting, finance systems, and service levels.
Process improvement and systems
- Lead finance process-improvement initiatives and conduct process mapping, workflow redesign, root-cause analysis, and value-stream assessments.
- Standardize policies, SOPs, SLAs, and operating standards for Accounts Payable, Duty Audit, and related finance functions.
- Identify automation opportunities, implement lightweight digital solutions, and align finance systems with business and reporting requirements.
- Oversee finance applications, system setup, governance, access controls, and staff access approvals.
- Verify financial data integrity, investigate variances, identify discrepancies, and implement corrective solutions.
Performance and stakeholder support
- Establish and monitor KPIs, service levels, quality standards, and internal controls across Finance Operations.
- Analyze datasets for trends, risks, and improvement opportunities; provide actionable recommendations to leadership.
- Escalate and resolve audit and finance-application issues through collaboration with stakeholders, clients, and external partners.
Team leadership
- Lead, mentor, hire, train, and evaluate finance operations staff; coach employees on analysis, applications, policies, and procedures.
- Support staff in troubleshooting and issue resolution and promote accountability and ongoing development.
Skills and qualifications
- Practical experience with Lean, Six Sigma, or similar improvement methodologies and a strong understanding of controls, audit requirements, and financial data governance.
- Strong analytical, problem-solving, business, communication, and stakeholder-engagement skills; able to manage tight timelines and competing priorities.
- Knowledge of lightweight automation tools such as Excel VBA, Power Automate, SQL/Power BI, scripting, or agentic AI.
- Advanced proficiency with Microsoft applications; advanced data or analytical software experience is an asset.
- Coaching and development skills and demonstrated ability to partner with business and finance leaders.
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