Process Improvement and Automation Team Lead

Role overview

Team leadership and strategy

• Lead, mentor, and assign work to process analysts and low-code/no-code developers; manage daily deliverables and quality assurance.
• Lead process discovery workshops and stakeholder interviews to identify workflow inefficiencies and design future-state processes.
• Evaluate improvements and select suitable technical solutions or policy, procedure, and governance changes.
• Manage project backlogs, sprint planning, requirements gathering, user stories, and acceptance testing.

Technical oversight and integration

• Provide governance for Power Apps, Power Automate, Power BI, and Dynamics 365/Dataverse solutions.
• Guide SharePoint Online, Dataverse, Teams integration, and secure data-pipeline architecture.
• Drive adoption of Microsoft Copilot and AI capabilities for administrative and HR workflows.
• Establish development standards, security protocols, permissions management, and technical documentation templates aligned with DoD security guidelines.

Stakeholder management and operations

• Serve as primary contact for TDSD leadership and HRD division directors and translate challenges into improvement roadmaps.
• Handle escalations involving outages, integrations, performance bottlenecks, and operational impediments.
• Oversee user adoption, standard operating procedure development, and executive change-management plans.

Required qualifications

• Secret security clearance is required.
• Bachelor's degree in Industrial Engineering, Systems Engineering, Computer Science, Business Transformation, Management Information Systems, or a related discipline.
• 7–8 years of professional experience in process improvement, business transformation, or IT project delivery, including at least 2–3 years in a team lead, supervisor, or project manager capacity.
• Demonstrated experience leading continuous process improvement, business process reengineering, or digital transformation projects.

Preferred qualifications

• Federal government or Department of Defense contracting experience is preferred; prior work with WHS or HR organizations is a strong plus.
• PMP or Agile/Scrum certification, such as CSM or SAFe, is preferred.
• Lean Six Sigma Green Belt or Black Belt certification is preferred.
• Microsoft Power Platform Functional Consultant Associate (PL-200) or Power Platform Solution Architect (PL-600) certification is preferred.

Compensation

• The supplied salary range is USD 140,000–170,000 yearly.