Process Engineer

Role overview

Process design and service management

• Discover current workflows through interviews, system reviews, and workshops; identify inefficiencies, process gaps, and compliance risks.
• Design standardized future-state workflows for security monitoring, incident response, vulnerability management, and risk reporting.
• Define SLAs, OLAs, and KPIs and align security processes with ITSM and ITIL practices.
• Analyze performance data, recommend automation and workflow improvements, and facilitate root cause analysis.
• Maintain governance models, SOPs, RACI matrices, and compliant process documentation; coordinate process training.
• Work with cross-functional teams and define workflows for SOAR and ITSM integrations such as ServiceNow.

Requirements

• U.S. citizenship and ability to obtain and maintain a DOE “L” clearance after start.
• Bachelor's degree in Information Technology, Business Administration, Systems Engineering, or related field, or equivalent experience.
• 4+ years of experience in process engineering, IT service management, or operational excellence.
• Strong demonstrated expertise in ITIL and BPM lifecycles.
• Hands-on process modeling experience with tools such as Visio (preferred), Lucidchart, or ARIS, and critical productivity analysis tools.
• Strong analytical, problem-solving, critical-thinking, written, and verbal communication skills; able to lead workshops and influence stakeholders.

Workplace

• Hybrid role in Portland, Oregon, with a minimum of 2–3 days per week in the office.