PRO Typist

Responsibilities

• **Client Consultation:** Provide expert advice and guidance to clients on required documents, processes, and legalities for various government transactions (e.g., company formation, visa applications, trade license renewals, PRO services, attestation, notarization).
• **Document Preparation & Review:** Assist clients in accurately preparing, reviewing, and organizing all necessary documentation to ensure compliance with local regulations and specific authority requirements.
• **Government Liaison:** Act as a primary point of contact and representative for clients with various government departments, ministries, and free zones in Dubai (e.g., DED, DNRD, Tasheel, Amer, MOHRE, Dubai Courts, Embassies, Consulates).
• **Process Management:** Manage the end-to-end document clearing process, including submission, follow-up, and collection of processed documents.
• **Problem Resolution:** Proactively identify and resolve any issues or discrepancies that may arise during the document clearing process, liaising with relevant authorities to expedite resolutions.
• **Regulatory Compliance:** Stay updated on the latest government policies, regulations, and procedural changes related to business registration, immigration, labor laws, and other relevant areas in the UAE.
• **Record Keeping:** Maintain accurate and confidential records of all client interactions, document submissions, and processing statuses.
• **Fee Management:** Clearly communicate government fees, service charges, and estimated timelines to clients.
• **Customer Service:** Provide exceptional customer service, building strong relationships with clients through clear communication and reliable support.

Requirements

• Proven experience (minimum 1 year) as a Document Clearing Consultant, PRO, or in a similar role in Dubai/UAE.
• In-depth knowledge of UAE government departments, procedures, and documentation requirements, particularly for DED, DNRD, Tasheel, Amer, MOHRE.
• Strong understanding of company formation, visa application, labor card, and trade license renewal processes.
• Excellent communication skills, both written and verbal, in English. Proficiency in Arabic is highly advantageous.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple cases simultaneously and prioritize tasks effectively.
• Proactive problem-solver with strong negotiation and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Valid UAE Driving License is preferred.
• Bachelor's degree or equivalent preferred.

Job Types: Full-time, Permanent