Private Enquiry Manager

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here. You will be responsible for managing private enquiries across the hospital, ensuring clear visibility of all private enquiries and referrals. You will play a key role in driving continuous improvement across referral management and customer service, while monitoring and reporting performance against agreed standards. You can find additional information in the attached job description.

Essential for the role

Excellent verbal and written communication skills

Strong attention to detail

Excellent customer service skills and professional telephone manner

Ability to identify and understand client needs through effective questioning

Positive, organised and self-motivated approach

Strong computer skills with accurate information capture

Minimum of 1 year’s experience in a customer facing role

Driven and decisive, with a strong customer first approach

The following experience would be beneficial

Previous experience within a healthcare environment

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

Birthday Holiday - your birthday as an extra days annual leave

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)

Access to development opportunities

Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel

Leadership & management development

Long service award

Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.