Private Client Advisor
Role Overview
Achieve the required renewals and new business results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirements Key responsibilities:
• Meet and deliver against your agreed Renewal Retention and/or New Business Targets, contributing towards the teams overall budget targets & KPI’s
• Ensure you carry out thorough pre renewal reviews with your clients annually, identify customer needs, highlight any shortfalls in cover and advise your client accordingly
• Offer and attend physical client visits where required/appropriate
• Conduct a full insurer/market review for your client and then recommend the most suitable policy which protects the customers needs.
• Invite all policies within regulatory guidelines and ensure policies are renewed, on or before the renewal date.
• Handle claims reported and support client through the claims process
• Complete all roles and tasks as required by your line manager, ensuring you adhere to business procedures and policies at all times
• Review client documentation and ensure its accuracy and that it meets the client’s needs.
• Ensure documents are issued within contract certain timelines.
• Ensure client files are kept up to date with all relevant communication and notes.
• Deliver excellent customer outcomes by adhering to best practice and contribute towards our customer-led culture.
• Comply with the B&B credit control procedures
• Debt Management to ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt.
• Manage and prioritise your diaries/tasks, these are to be kept up to date
• Identify and discuss with your clients any recommended and relevant additional covers
• Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year end review. Ensure you agree and complete the actions set in line with your development plan.
• Adherence to the B&B Training & Competency scheme. Receive audit feedback and ensure any improvements identified and communicated to you are implemented.
• Ensure all training is completed to deadline set. Log all training and development on your Continuous Professional Development Plan (CPD)
• As and when required undertake and participate in work related projects as requested
Key Skills for This Role
Full Job Posting
Skills:
- Excellent verbal and written communication skills
- Have a strong attention to detail and challenge inaccuracies with third parties
- Ability to present to customers face to face in a professional and knowledgeable manner
- Represent the business in a professional way at all times
- Proficient in operating ICT systems, applications, insurer portals etc.
- Exceptional knowledge of the Private Clients insurance market
- Able to build long standing relationships with insurers
- Prioritises time and attention on high value activities.
- Be a team player and work collaboratively to achieve a harmonised and professional environment
- Take decisive action based on the available information and accept personal responsibility for the outcome
- The preferred job holder will match the following requirements:
- Relevant industry experience is preferable.
- Ability to develop and maintain business contacts and goodwill
- Excellent interpersonal, written, and verbal communication skills
- Pro-active and self-motivated
- Excellent planning and organisation skills to meet deadlines
- Excellent attention to detail
- Co-operative and supportive team player
- Represent the Company in a professional manner at all times
- We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Qualifications
- Excellent verbal and written communication skills
- Have a strong attention to detail and challenge inaccuracies with third parties
- Ability to present to customers face to face in a professional and knowledgeable manner
- Represent the business in a professional way at all times
- Proficient in operating ICT systems, applications, insurer portals etc.
- Exceptional knowledge of the Private Clients insurance market
- Able to build long standing relationships with insurers
- Prioritises time and attention on high value activities.
- Be a team player and work collaboratively to achieve a harmonised and professional environment
- Take decisive action based on the available information and accept personal responsibility for the outcome
- Relevant industry experience is preferable.
- Ability to develop and maintain business contacts and goodwill
- Excellent interpersonal, written, and verbal communication skills
- Pro-active and self-motivated
- Excellent planning and organisation skills to meet deadlines
- Excellent attention to detail
- Co-operative and supportive team player
- Represent the Company in a professional manner at all times
- We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
About Brown & Brown, Inc.
Global insurance brokerage and risk management services provider.
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