Privacy Program Optimization Manager – PrivacyPro

Portfolio & Cohort Management: Own engagement health across the full PrivacyPro customer base. Maintain a portfolio view of which accounts are actively working the product, which are drifting, and which need intervention, and make sure every at-risk account has a named owner and a plan. Engagement Metrics & Reporting: Define and maintain the PrivacyPro engagement scorecard (e.g., case review activity, alert response and closure rates, active user trends, workflow adherence). Publish a recurring executive flash summarizing portfolio health, and send regular account-level updates to CSMs so nothing surprises them at renewal. Proactive Account Intervention: For accounts missing the mark, run the play: diagnose the gap, re-engage the customer directly or deploy the right internal expert, and establish recurring touchpoints (monthly calls, best-practice reviews) until the account is back on track. Professional Services Orchestration: Direct traffic for the privacy Professional Services team's flexible capacity. Proactively scope and assign timeboxed engagements (workflow reviews, case investigation support, privacy health checkups) against the accounts that need them most, alongside the existing CSM-initiated request channel. CS & Sales Enablement: Arm CSMs and Account Managers with engagement and adoption context ahead of QBRs, EBRs, and renewal conversations. Flag accounts that are healthy enough for expansion conversations, and be honest about the ones that are not. Best Practices & Thought Leadership: Develop and maintain the PrivacyPro Engagement Playbook covering cadences, intervention plays, and communication templates. Lead webinars and customer-facing content that raise the bar on privacy program maturity across the customer base. Voice of the Customer: Represent privacy program challenges, workflow friction, and adoption gaps to Product and Engineering, particularly where they affect renewal or expansion risk.

Patient privacy violations erode trust, expose health systems to regulatory and legal risk, and harm the patients whose records are compromised, and most privacy programs are under-resourced for the volume of access they need to monitor. In this role you will directly raise the effectiveness of privacy monitoring across a national portfolio of health systems while shaping how Bluesight scales proactive customer engagement across its product lines. You will work alongside privacy SME-led Professional Services experts, an established Customer Success organization, and a proven engagement playbook already delivering results in our CostCheck business.

This position is open to applicants in the continental United States. Why Bluesight? Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape! -Competitive salary -Time off when you need it – unlimited vacation days! -Generous insurance coverage -401k program with a company match -Fun, collaborative culture! EOE AA M/F/VET/Disability All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.