Principal Workflow Architect
Skills
About This Role
Overview
As a
Principal Workflow Architect
- within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality.
- You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.
- What you get to do in this role:
- Collaborate with customers in their efforts to take advantage of their ServiceNow investment
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
- Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
- Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
- Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
- Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
- Contribute towards continuous improvement of leading practices
- Grow and mentor other members of ServiceNow and the partner ecosystem
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture
- Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space
- Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
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