Principal Workflow Architect

Overview

Principal Workflow Architect

• within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality.
• You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.
• What you get to do in this role:
• Collaborate with customers in their efforts to take advantage of their ServiceNow investment
• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
• Contribute towards continuous improvement of leading practices
• Grow and mentor other members of ServiceNow and the partner ecosystem
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space
• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.