Principal UI/UX Designer
Role Overview
Seeking a principal product designer to shape enterprise AI software and define how AI-powered applications feel, behave, and earn user trust.
The role partners with Product, Engineering, AI, and Customer Success to simplify workflows, build reusable systems, and improve customer experiences.
The role influences product strategy, mentors designers, and helps establish design as a strategic company capability.
Key Skills for This Role
Full Job Posting
About the role
Seeking a principal product designer to shape enterprise AI software and define how AI-powered applications feel, behave, and earn user trust.
The role partners with Product, Engineering, AI, and Customer Success to simplify workflows, build reusable systems, and improve customer experiences.
The role influences product strategy, mentors designers, and helps establish design as a strategic company capability.
Product and AI experience design
- Lead end-to-end product design for major platform initiatives and influence strategy through customer insights and design thinking.
- Drive design decisions from discovery through launch and adoption; partner with Product Managers on problem definition.
- Design experiences for AI copilots, agents, conversational interfaces, workflow automation, content generation, recommendations, explainable AI, and human-in-the-loop use.
- Create interaction models that balance automation with user control.
Research, systems, and leadership
- Lead customer interviews, journey mapping, usability testing, design validation, and workflow analysis; translate insights into product opportunities.
- Own and evolve the design system, including components, interaction patterns, AI design guidelines, accessibility standards, and enterprise UX principles.
- Mentor designers, review work, improve processes, establish best practices, and introduce AI-powered design workflows.
- Collaborate with Product Management, Engineering, Sales, and Marketing; influence decisions without direct authority.
Required experience and qualifications
- 10+ years of UI/UX or product design experience.
- Strong portfolio of B2B SaaS or enterprise products and experience designing AI-assisted experiences.
- Expertise in Figma and prototyping tools; strong understanding of user-centered design, accessibility, and usability.
- Bachelor's or master's degree in Design, HCI, Computer Science, or a related field is listed under Qualifications.
Tools and focus areas
- Technical skills include Figma, FigJam, prototyping, design systems, information architecture, interaction design, accessibility (WCAG), design tokens, and component libraries.
- Focus areas include AI-first product design, conversational and multimodal UX, user research, enterprise SaaS, and rapid prototyping.
- Experience with AI-assisted design tools and B2B SaaS, martech, or DXP is preferred.
Problems to solve and success measures
Reduce complexity in enterprise workflows; create AI-native, explainable, trustworthy experiences and reusable interaction patterns.
Improve adoption through intuitive design and turn customer feedback into measurable product improvements.
Success measures include usability, adoption, task completion time, customer satisfaction, delivery velocity, accessibility compliance, design system adoption, and stakeholder satisfaction.
What is offered
- Competitive salary and performance-based incentives, a comprehensive benefits package, and professional development opportunities.
- Collaborative environment and the opportunity to contribute to a global team.
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