Principal Technical Program Manager

Role overview

What you'll do

• Own complex technical initiatives and ensure requests align with company objectives and measurable outcomes.
• Negotiate scope, timelines, and impact; manage cross-team plans, dependencies, roadmaps, and delivery cadence.
• Produce audience-specific status reports and use delivery metrics and retrospectives to identify bottlenecks and improve outcomes.
• Establish intake, planning, prioritization, reporting, quarterly planning, program review, and launch-readiness practices.
• Lead organizational change and high-stakes launches, client escalations, or incidents; keep stakeholders informed.
• Provide capacity and resourcing data for headcount planning, architecture reviews, and portfolio discussions.
• Maintain TPM documentation and onboarding materials; mentor program managers and advise executives.

Required qualifications

• 8+ years in Technical Program Management or an equivalent strategic technical role, including 3+ years leading programs across multiple teams or business units.
• Deep knowledge of Agile software development, such as Scrum and SAFe.
• Technical fluency in systems architecture, APIs, integrations, and technical dependencies; able to explain complex systems to business audiences.
• Experience delivering OKR-linked programs, defining delivery metrics, and reporting to executive and engineering audiences.
• Strong prioritization, autonomous decision-making, communication, stakeholder alignment, and executive influence.
• Hands-on Jira and project-management tool experience; experience with backlogs, epics, milestones, and executive dashboards.
• Experience scaling program-management functions, mentoring program managers, leading organizational change, and planning capacity and resources.

Preferred qualifications

• CSM, PSM, or SAFe certification.
• Experience in healthcare, health tech, virtual care, care delivery platforms, healthcare operations, or clinical, pharmacy, or technical integrations.
• Experience in fast-growing or globally distributed teams.
• Experience delivering AI or machine-learning projects, including LLM features, automation, or integrations.
• Hands-on AI tool use and experience introducing and measuring AI-assisted team workflows.

Benefits

• Benefits for salaried positions include medical, dental, and vision plans; flexible spending or health savings accounts; flexible PTO; 401(k) with company match; and life and pet insurance.