indeed

Principal Technical Program Manager

PAR Technology

Toronto, CAN

Full-time

Onsite

$160,000

Discovered 2 days ago

Technical program managementSaaS program deliverySoftware development lifecycleAgile methodologiesScrumSAFe

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About PAR

PAR provides restaurant technology, including point-of-sale, digital ordering, loyalty, back-office software, hardware, and drive-through solutions.

Position

Lead complex, cross-functional technology programs supporting strategic priorities and the product roadmap.

Partner with Engineering, Product, Architecture, and business stakeholders to deliver scalable, high-quality SaaS solutions.

Position location is remote in Canada; the role reports to the VP of Engineering.

What PAR is looking for

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; 12+ years of relevant technical program, software delivery, or engineering program experience.
Experience delivering complex technology programs in SaaS and managing concurrent programs, dependencies, risks, milestones, and commitments.
Knowledge of software development lifecycles, Agile, Scrum, SAFe, Lean Portfolio Management, DevOps, architecture, integrations, and cloud platforms.
Strong strategic planning, stakeholder management, communication, negotiation, influencing, analytical, and problem-solving capabilities.
Experience with Jira, Confluence, and Power BI.
Additional qualifications include a relevant master’s degree, large-scale multi-team or enterprise SaaS experience, restaurant technology or loyalty experience, and distributed-team experience.
Relevant PMP, PgMP, PMI-ACP, Certified ScrumMaster, or Lean Portfolio Management certifications are additional qualifications.

Responsibilities

Lead end-to-end program planning, execution, and delivery, aligning work with business objectives, product strategy, and engineering priorities.
Define goals, scope, milestones, dependencies, and success measures with functional and business leaders.
Report program health, risks, trade-offs, resources, and delivery progress to senior leadership.
Improve predictability, efficiency, accountability, and time to market through Agile and program management practices.
Mitigate risks, resolve blockers, manage priorities, and support decisions and resource allocation.
Build partnerships, facilitate collaboration, negotiate priorities, and improve governance, delivery processes, communication, and operational efficiency.
Establish visibility into deliverables, milestones, dependencies, and business impact; ensure decisions support customer needs and quality, scalability, and reliability.
Use AI tools to synthesize data, identify risks and dependencies, improve status reports, support scenario analysis, and streamline documentation while maintaining human review, data security, and accountability.

Success measures

Programs are delivered with clear scope, accountable ownership, measurable outcomes, and alignment to strategic priorities.

Teams have visibility into milestones, dependencies, risks, resources, and decisions; risks and blockers are addressed early.

Governance and delivery practices improve predictability and efficiency, and initiatives produce scalable, reliable SaaS outcomes.

Interview process

The interview process includes four video interviews with Talent Acquisition, the hiring manager, and the team.

Compensation

The stated compensation range is CA$160,000–CA$190,000; no pay cadence is specified.

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