Principal Technical Program Manager

Own integrated planning and execution for Web IQ developer experience programs; translate product and customer priorities into a prioritized engineering backlog, milestones, owners, dependencies, and measurable exit criteria. Establish an operating rhythm for planning, delivery reviews, issue triage, launch readiness, and executive reporting; drive decisions and escalation when tradeoffs arise. Coordinate across AISP engineering, Web IQ product, Azure, partner integrations, customer support, and go-to-market teams to deliver against shared commitments. Drive delivery of a streamlined end-to-end developer journey across Web IQ portal and Azure: discovery, eligibility, resource provisioning, authentication, API key and access management, playground, first call, and production onboarding. Lead execution of developer-facing capabilities such as documentation, SDKs, code samples, API references, integration guides, troubleshooting, and self-service support experiences. Coordinate customer-management workflows, including accounts, permissions, quotas, usage visibility, and support handoffs, with attention to secure and reliable operation. Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development 3+ years of experience managing cross-functional and/or cross-team projects. Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 4+ years leading complex, cross-functional technical programs with ambiguous requirements, competing priorities, and multiple engineering dependencies. Experience delivering cloud services or cloud infrastructure, developer platforms, APIs, or distributed systems, with the ability to engage deeply on architecture, integration, reliability, and operational tradeoffs. Demonstrated ability to influence without direct authority, manage execution risk, and communicate effectively with engineers, product leaders, and executives. 8+ years driving large-scale, multi-team programs from planning through launch and sustained operation. Experience with developer portals, API onboarding, identity/authentication, Azure resource provisioning, usage metering, billing, or cloud marketplace integrations. Experience with SDKs, documentation and samples, developer tooling, telemetry, customer activation funnels, or API lifecycle management. Familiarity with AI agents, search, information retrieval, and grounding services; ability to review technical designs and make informed tradeoffs. Coordinate engineering programs spanning Azure integration, billing and metering, usage data, customer activation, and operational readiness; ensure end-to-end validation across dependent systems.