Principal Solutions Consultant

Run discovery and solution design for deployments and integration strategy, partnering with a Client Engagement Manager along the way.

Embed during critical phases, including initial deployment, major expansions, and FDT opportunities.

Own the technical narrative across your carrier accounts.

Write defect tickets that engineering can act on directly, with clear repro steps, sample payloads, and a description of expected versus observed behavior.

Review API payloads for mistranslations and data loss, and run smoke tests to confirm changes meet the carrier's requirements before they ship.

Maintain versioned workflow documentation and field level mapping specs as processes and integrations evolve.

Help monitor account health, including some SQL work against production data to track capture rates and flag anomalies before the carrier does.

Handle internal incident management across your carriers, raising critical information and knowledge up to the Client Engagement team.

Take on more ownership as you ramp up, picking up a growing slice of the technical relationship for one or more carrier accounts directly.

🔢 Comfort with SQL, JSON, and APIs. You can read a payload, write a query, and reason through a relational data model.

🔍 Sharp attention to detail. You notice the small discrepancy in a payload or a data table that others miss.

✍️ Clear written communication. You can write a defect ticket or a doc update that a teammate can act on without follow up questions.

💼 5 to 10 years of experience in a technical, analytical, or client facing role such as solutions engineering, technical account management, or implementation consulting, ideally at a SaaS company.

🤖 Some exposure to AI or machine learning powered products, and comfort learning how AI features work well enough to explain them to a carrier.

🚀 A proactive, low ego builder's mindset, with real motivation to grow and take on more.

📋 P&C insurance or insurtech exposure is a plus but not required.