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Principal Software Engineer
ServiceNow
Remote, USA
Full-time
Lead
Remote
Discovered 1 months ago
Full Job Posting
Qualifications
- An AI Expert in Multi-agentic solutions.
- Demonstrated experience building real AI solutions — agents, assistants, copilots, or skills — that shipped and got used, not just prototyped.
- Deep, hands-on familiarity with modern agent frameworks and developer tooling (agent SDKs such as the Top 3 providers SDKs (Claude, OpenA and Google), thorough understanding and use of SKILL.md skills standard, plus the judgment to know which to reach for when.
- Strong evaluation discipline: building test sets, defining metrics, and measuring quality, safety, and reliability before and after deployment.
- Proficiency in Python and comfort integrating APIs, tools, and cloud services (AWS, Azure, or GCP) with containerization (Docker, Kubernetes).
- Bachelor's or Master's in Computer Science, Engineering, or a related field, or equivalent professional experience.
- Have run NPS at a company where the number was reported externally or to a board, with the scrutiny that brings
- Know the difference between a journey map that generated consensus and one that generated decisions
- Have worked across both product and post-sale organizations and can speak either language
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