Principal Process Manager – Operational Readiness & Production Support

Role Overview

Operational Readiness and Onboarding

• Formulate operational workflows, execution scopes, and process guidelines before client launches.
• Define and validate procedures to ensure seamless execution as new partners and programs are onboarded.

Production Support

• Provide first-line post-launch operational and production support across supported networks.
• Diagnose and resolve approval-rate declines, transaction flow disruptions, and operational bottlenecks.
• Manage and escalate operational risks and customer-impacting issues to leadership.

Process Optimization

• Build deep expertise in specific lines of business, including the Restricted Authorizations Network.
• Analyze operational data to identify trends, root causes, process enhancements, and automation opportunities.
• Compare implemented solutions with original objectives and make adjustments for high-quality delivery.

Analysis and Collaboration

• Use pivot tables, formulas, and data aggregation in Excel or Google Sheets to extract operational insights.
• Communicate complex operational concepts to technical teams and business leadership.
• Partner with cross-functional peers to align operational strategies with business execution.

Basic Qualifications

• Bachelor’s degree or military experience.
• At least 3 years of process management, operations, or project management experience within financial services.
• At least 1 year of experience creating pivot tables, manipulating data, and analyzing trends with Excel or Google Sheets.

Preferred Qualifications

• Four or more years of experience in payments, merchant networks, or digital commerce.

Compensation

• The listed full-time annual salary range is $98,900 to $112,900 for the Chicago and Riverwoods, Illinois locations.
• The role is eligible for performance-based incentive compensation, which may include bonuses or long-term incentives.