Principal Partner Solutions Consultant
Key Skills for This Role
Full Job Posting
Platform Expertise and Guidance
Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers.
Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers
Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support.
Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders
Go-to-Market & Revenue Acceleration
Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth.
Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback.
Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance
Partner Strategy and Enablement
Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners
Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges
Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products
Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success.
Cross-Functional Collaboration
Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy.
Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offerings
Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company
Qualifications
- 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments.
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $220,000 - $250,000 + offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
About Cresta
AI platform for enterprise contact centers that coaches agents in real time, automates quality management, and deploys virtual agents to transform customer interactions.
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