Principal Manager, Strategy & Policy
Full Job Posting
About you
To be successful in this role, you must be able to:
Apply strong leadership skills to lead and optimise a team responsible for supporting other business units across critical functions of the agency
Apply high level oral and written communication skills to prepare and review a range of communication content and strategies
Analyse complex information and interpret policies to respond to complex enquiries and provide advice
Maintain accurate attention to detail to ensure a high level of requirements and standards are met across communication and advice.
Essential Requirements
- Relevant qualification or equivalent experience in policy or communication.
- What we need from you:
- To apply, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
- In your cover letter please share your motivation for applying for this position and your relevant experience.
- Should you require further information about the role please contact Georgia Mellick via [email protected].
- Further Information
- Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation
- Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via [email protected].
- Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
- A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 11:59pm Thursday 22nd October 2026
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected] .
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About Subsidence Advisory NSW
Parent group profile
Department of Customer Service
NSW Government department providing customer service, digital transformation and regulatory services to people across New South Wales.
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