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Principal Machine Learning Engineer

ServiceNow
Santa Clara, USA
Full-time
Senior · 15+ years experience
Onsite
Discovered 3 weeks ago
javapythonservicenow

Full Job Posting

What you’ll do

  • Set technical direction across multiple teams without direct authority, and turn ambitious ideas into working, enterprise-grade products.
  • Explore and apply emerging AI to cybersecurity in fundamentally new ways—not simply bolt AI onto existing products.
  • Represent the team’s technology and innovation with executives, customers, partners, and the broader engineering organization.
  • Mentor staff and senior engineers, and raise the overall engineering bar through coaching and technical leadership.
  • Champion AI-native engineering practices, including extensive use of coding agents and autonomous development, testing, evaluation, and operational workflows.
  • Set the direction for AI safety, security, governance, and guardrails for agentic systems running in production.

What you bring

  • Deep expertise in modern AI/ML with a track record of building production AI systems—LLMs, foundation models, agentic architectures, RAG, retrieval, and model evaluation—alongside probabilistic or ML-driven scoring.
  • The ability to set a compelling technical vision and drive it across teams, then go deep into architecture and code.
  • A proven record of turning ambitious, ambiguous ideas into products that scale to enterprise workloads.
  • An innovator’s mindset—challenging conventional approaches and seizing the openings created by rapidly evolving AI.
  • Command of distributed systems, APIs, cloud-native platforms, and data or graph systems.
  • Expert-level Python and modern AI frameworks and infrastructure; experience with Java, Go, or similar languages is valuable.
  • Executive-level communication: able to articulate a compelling technical vision to engineers, customers, and senior leadership.
  • Applied depth in security problems—threat detection, vulnerability and exposure management, identity security, risk prioritization, or autonomous remediation—is strongly preferred.
  • Extensive use of AI-native development tools and coding agents such as Claude Code, Codex, Cursor, or Windsurf across the software development lifecycle.
  • 15+ years of software engineering experience, including significant technical and engineering leadership responsibility.
  • The primary skills required are Predictive Modeling, Graph ML, Security Analytics, Anomaly Detection, Risk Scoring, LLMs/Agentic AI, and MLOps, which align with advanced machine learning and AI engineering rather than traditional software development.
  • Demonstrated experience designing and delivering AI/ML-powered products and platforms in production.
  • Experience leading technical initiatives spanning multiple teams without direct authority.
  • Demonstrated ability to design systems that scale to enterprise workloads.
  • Hands-on experience with frontier LLMs, agent frameworks, retrieval and vector technologies, and model evaluation and observability; probabilistic modeling or graph analytics is a strong plus.
  • Strong backend engineering experience with distributed systems, APIs, microservices, and cloud-native architectures.
  • Extensive experience using AI-native development tools and coding agents as part of the software development lifecycle.
  • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
  • Cybersecurity products, or deep familiarity with modern security architectures and security operations, is strongly preferred.
  • For positions in this location, we offer a base pay of $240,100 - $420,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
  • Work Personas
  • We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

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