Principal Engineer - Senior Project Manager (ITIL)

Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM.

Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence.

Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure.

Identify risks and proactively implement mitigation strategies to prevent scope creep and cost overruns.

Ensure compliance with client’s security standards and regulatory requirements.

Manage project governance, documentation, and stakeholder reporting.

Define clear deliverables and acceptance criteria upfront.

Ensure strict adherence to scope to avoid cost overruns.

Manage change orders effectively to ensure project profitability.

Track resource allocation and burn rate to maintain financial control.

Regularly update executive leadership on project financials, risks, and progress as part of steering committee meetings.

Serve as the primary point of contact between the development team and the client.

Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions.

Conduct weekly client meetings, status reports, and executive briefings.

Manage client expectations and address concerns proactively.

Drive collaboration between client and Nagarro teams to ensure project success.

Manage change requests (PCRs) by evaluating scope, impact, and cost implications.

Work closely with the client to define, review, and approve project change requests.

Triage and prioritize issues raised by stakeholders to ensure smooth project execution.

Ensure that all approved changes are incorporated into the project plan and budget.

Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in.

Ensure the creation of technical and functional documentation for knowledge transfer.

Supervise the development of training programs for ServiceNow end users and administrators.

Ensure a smooth go-live transition with Hypercare support.