Principal - Digital Services Lead

Overview

Key Responsibilities

• Lead and manage digital consulting projects to enhance Program Management, asset management, maintenance management, customer service, networks management, information security management, service continuity management, and roads/water resource management.
• Design and implement integrated digital solutions such as Customer Relationship Management (CRM) systems, Enterprise Asset Management solutions, SCADA systems, and cloud-based backup solutions.
• Collaborate with various departments, including marketing, IT, and customer service, to ensure successful project delivery.
• Develop and deploy technology strategies, organizational improvement plans, and iterative development plans.
• Lead cross-functional, international teams to achieve project objectives and improve organizational performance.
• Manage stakeholder relationships and ensure effective communication and engagement throughout the project lifecycle.
• Provide training, coaching, and mentoring to develop organizational capability and sustain improvements.

Qualifications

• Bachelor's degree in Technology or a related field.
• Minimum of 10 years of experience in digital technology and project management, with at least 3 years in a leadership role.
• Proven experience in leading digital transformation projects in the infrastructure sector.
• Strong knowledge of designing and implementing digital solutions and services, including CRM systems, SCADA systems, and cloud-based solutions..
• Excellent project management skills, with a track record of delivering projects on time and within budget.
• Good communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels.
• Experience in training, coaching, and mentoring teams to develop organizational capability.

Qualifications

• Experience working in the Middle East, particularly in Qatar, UAE, and Saudi Arabia.
• Knowledge of international best practices in infrastructure resource management and digital transformation.