Principal Developer - IT

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview and Responsibilities

The Principal Developer is a hands-on technical role within the Digital Technology, Customer Travel Experience team, focused on designing, building, modernizing, and supporting travel services capabilities.. This role is responsible for developing scalable, efficient, secure, and reliable solutions that support core business capabilities and improve the customer travel journey. The Principal Developer applies strong engineering, analytical, communication, and problem-solving skills to translate business needs into effective technical designs, resolve complex system issues, and deliver high-quality software components. This role also applies AI-enabled engineering practices, including AI-assisted development lifecycle capabilities, agentic automation, intelligent code analysis, test acceleration, and production triage support to improve developer productivity, solution quality, and operational effectiveness. Operating with a high degree of ownership and technical independence, this role collaborates with product, architecture, support, and development teams, contributes to technical design decisions, supports production incidents, and provides hands-on guidance to help ensure reliable delivery and continuity of critical systems.

Design, build, and modernize scalable applications using C#,.NET, AWS, and cloud-native practices, while applying AI competency to improve solution design, automation, productivity, and operational effectiveness

Own hands-on development, integration, troubleshooting, and production support for Travel Services systems

Works with business, support, or development teams recommending system enhancements Consults across multiple United Digital Technology projects and technology areas to perform troubleshooting, problem management, root-cause analysis, and solution implementation

Translate business requirements into technical designs and deliver end-to-end solutions with predictable, high-quality outcomes.

Identifies opportunities to leverage/influence the direction for existing infrastructure and application components

Apply AI-enabled engineering practices, including AIDLC, agentic automation, intelligent code analysis, test acceleration, and operational triage support

Collaborate with product, architecture, vendor, support, and distributed engineering teams to align technical solutions with business and enterprise architecture goals

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Bachelors degree

15+ years of experience in software engineering, platform engineering, cloud engineering, or related fields

Exceptional at coding and delivering quality components and/or applications on time

Exceptional at component and unit testing while following standard practices and methodologies

Exceptional at utilizing technology and domain knowledge to deliver developed or integrated components

Exceptional at working problems of moderate scope where analysis of situations

Business Acumen

Creativity & Innovation

Persuasion

"Big Picture" Thinker

Strategic

Effective Communication (verbal + written)

Understands Technology systems & applications

Vendor Management

Negotiation

Masters degree in related field