Principal, Client Account Partner, Services

Role overview

Client and commercial leadership

• Serve as senior Services relationship owner and trusted advisor to executive and C-suite stakeholders.
• Define the client agenda, anticipate needs, and bring insights and solutions that deliver measurable business impact.
• Own account sales, revenue, and margin performance; originate and convert advisory opportunities.
• Lead proposals, pricing, internal approvals, and contract negotiations with minimal oversight.
• Manage pipeline, re-engagements, cross-functional contributions, and profitable account growth.

Engagement delivery and people leadership

• Lead complex advisory engagements and set the intellectual direction, analytical frameworks, and recommendations.
• Ensure strong problem solving, analytical rigor, project governance, financial management, risk mitigation, and delivery quality.
• Partner with delivery leaders to support execution and realization of client value.
• Coach consulting teams and contribute to feedback, performance management, and career development.
• Build inclusive, high-performing teams and mentor colleagues.

Thought leadership and enterprise contribution

• Contribute to Services intellectual capital, methodologies, and market-relevant thought leadership.
• Bring global perspectives and best practices to local client challenges and share knowledge across the Services community.
• Model client-first leadership, accountability, integrity, collaboration, and thoughtful risk-taking.

Experience and qualifications

• Extensive professional experience, including significant time in management consulting, advisory, or strategy roles.
• Demonstrated success leading large, complex client accounts in financial services, payments, or adjacent industries.
• Proven ability to achieve sales, revenue, and delivery targets independently in professional services.
• A bachelor’s degree from a recognized institution is required.
• An MBA or relevant postgraduate qualification is strongly preferred.
• Experience at a top-tier strategy firm, Big 4 consultancy, or in-house advisory or strategy function is highly desirable.

Capabilities

• Strong structured problem solving, hypothesis-driven analysis, executive storytelling, and impact-oriented recommendations.
• Commercial acumen across pipelines, pricing, margins, and client economics.
• Executive presence and ability to influence C-suite stakeholders.
• Strong analytical and financial modelling skills, including advanced Excel and PowerPoint proficiency.
• Ability to work independently in a matrixed, fast-paced environment and mobilize cross-functional teams.
• Accountability, results orientation, continuous improvement, and a bias for action.

Security responsibilities

• Follow Mastercard security policies, protect the confidentiality and integrity of accessed information, report suspected security violations, and complete required security training.