Principal Business Solution Consultant

Introduction

Customer Solution Consultant (Telecommunications)

Responsibility

• Tailor the strategy and solution to the customer.
• Frame creative and advantageous business, technical, and operating solutions that increase revenue, market share, customer satisfaction, and operational efficiency.
• Create proposals.
• Respond to RFP s, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation, and differentiated value propositions.
• Develop a business and solution architecture strategy based on situational awareness of the customer s business scenarios and motivations.
• Build business cases for customers to justify new business models and/or business architecture.
• Guide solution design teams to create the relevant technical architecture, solution, and service design that is fit for solution, business criticality and commercial viability.
• Collaborate and partner with the pursuit lead (Sales) to develop and execute an integrated and multi-faceted account plan that is compelling, engaging, and relevant to the drivers of business transformation within the account.
• Orchestrate communications with internal teams, clients, and 3rd party stakeholders.
• Bring all various teams together and drive them in the pursuit of winning the opportunity.
• Execute the bid and account plan.
• Coordinate with Finance, Legal, Service Delivery, Product, Transition, and R&D teams for content development on pricing, transition plan, tools and technology proposals, and effort estimates.
• Work with teams to articulate responses to requests for information to showcase company capabilities and strengths in the specific telecommunications domain.
• Prepare compelling collaterals case studies, presentations, and reusable content for customer solution walkthroughs and sales pitches.
• Drive for results
• Meet or exceed assigned quotas while maintaining an elevated level of customer satisfaction.
• Collaborate with the sales, delivery, product, strategy, and solution teams by contributing to the identification and development of new or expanded go-to-market offerings.
• Engage in business development activity with the Sales lead to create future opportunities within existing and new accounts.
• Create and drive opportunities to closure in collaboration with the pursuit/sales lead.
• Deliver new and disruptive insights to the customer
• Leverage telecommunications industry, technology, solutions, and business knowledge to lead conversations with our customers to identify client challenges and provide recommendations.
• Track telecommunications industry, market trends, and competitive threats.
• Understand and apply their implications to the customer business.
• Lead the client to discover the full breadth of the CSG product, solution, service, and partner capabilities.
• Build a network of customer relationships.
• Participate in trade shows and industry events.
• Research changes in the telecom/communications industry and changing value propositions.
• Create points of view, whitepapers, and articles working with SMEs.

Strategic Nature of Engagement

• Must be able to engage on your own in medium / large and global customers.
• Identify opportunities, work with stakeholders, and engage with sales leaders to build the commercials and value proposition and help close the deal.
• Regular and reliable attendance is required.
• This job requires domestic and/or international travel up to 70%.
• Incumbent is accountable for professional working behavior to include: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG s core competencies and values.
• An employee may perform duties outside of their normal responsibilities as needed.